Legal Information

Legal Information

Effective date: 22 June 2026

This page contains legally relevant company, complaint, consumer-rights, and dispute-resolution information relating to the operation of iniettori.net. This page should be read together with our Terms & Conditions, Privacy & Cookie Policy, Return Policy, and Shipping & Delivery Policy, which provide more detailed rules for use of the Website, data protection, returns, and delivery [web:152][web:91].

1. Company Details

The Website iniettori.net is operated by:

INJECTORS OÜ
Legal form: Private limited company (OÜ) registered in Estonia
Registry code: 17439734
Registered address: Kesklinna linnaosa, Ahtri tn 12, 15551 Tallinn, Harju maakond, Estonia
VAT number: not applicable at this time
Email: injectors.ee@gmail.com
Phone: +372 5430 1080

INJECTORS OÜ is the legal entity responsible for operating the Website, selling Products through the Website, and handling customer communications, contractual matters, and consumer complaints arising from purchases made on iniettori.net.

2. Contact Information

If you need to contact us regarding an order, delivery, return, privacy request, or any other legal or customer-service matter, you may use the details above or our Contact page.

Depending on the type of request, you may also find related information on:

3. Business Activity

The Website is an e-commerce platform offering automotive parts and related products, with a focus on injectors and fuel-system components for the European market. Sales are made online under the contractual framework described in our Terms & Conditions.

4. Supervisory and Consumer Context

INJECTORS OÜ is established in Estonia and operates subject to applicable Estonian law and relevant European Union consumer protection and e-commerce rules [web:91][web:152]. Consumers purchasing online in the EU benefit from rights relating to pre-contract information, delivery, withdrawal, and legal guarantees [web:33][web:55][web:51].

More detailed practical information about delivery and returns is available in our Shipping & Delivery Policy and Return Policy.

5. Complaints Procedure

If you have a complaint about a Product, order, delivery, payment, refund, warranty issue, or any other matter, we encourage you to contact us directly first. We aim to resolve complaints fairly and within a reasonable time.

When contacting us, please include relevant information such as your name, order number, a description of the issue, and any supporting documents or photographs where applicable. You may send such requests directly or through our Contact page. Order details may also be available through My Account.

6. Consumer Rights Summary

If you are a consumer in the European Union, you may have statutory rights including, depending on the circumstances:

  • the right to clear pre-contractual information before purchase [web:33][web:37];
  • the right to receive goods within the agreed period or, in the absence of agreement, generally within 30 days [web:55];
  • the right to withdraw from most online purchase contracts within 14 days [web:39];
  • the right to remedies where goods are defective or not in conformity with the contract, including under the legal guarantee regime [web:51].

These topics are explained in more detail in our Terms & Conditions, Return Policy, and Shipping & Delivery Policy.

7. Legal Guarantee of Conformity

Under EU consumer law, goods sold by a trader to a consumer are generally covered by a minimum 2-year legal guarantee if they turn out to be faulty or do not conform to the contract [web:51]. This statutory guarantee exists independently of any additional commercial guarantee that may be offered.

If a Product is defective, damaged, incorrect, or otherwise not in conformity with the Contract, you may have a right to repair, replacement, price reduction, or contract termination, depending on the circumstances and applicable law [web:51]. Further details on practical handling are available in our Return Policy.

8. Alternative Dispute Resolution in Estonia

For disputes that cannot be resolved directly with us, consumers may have access to alternative dispute resolution (ADR). In Estonia, the relevant ADR body for consumer disputes involving an entrepreneur registered in Estonia is the Consumer Disputes Committee operating under the Consumer Protection and Technical Regulatory Authority (TTJA) [web:91][web:151].

Consumer Disputes Committee
Address: Endla 10A, 10122 Tallinn, Estonia
Phone: +372 5430 1080
Email: injectors.ee@gmail.com
Website: https://www.ttja.ee/en/consumer-disputes-committee

According to the available public information, complaints can generally be submitted within 3 years, and the body can handle qualifying disputes within its competence [web:151].

9. EU Online Consumer Dispute Information

The former European Commission Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 [web:153]. For current EU-level consumer dispute guidance and access to dispute-resolution bodies, consumers should refer to the European Commission’s consumer redress information and the available list of dispute-resolution bodies [web:153].

EU consumer redress information: https://consumer-redress.ec.europa.eu/site-relocation_en

This page should be understood together with our Terms & Conditions, where complaint-handling and contractual background are also referenced.

10. Privacy and Data Protection

If your request relates to personal data, cookies, marketing preferences, or data-subject rights, please refer to our Privacy & Cookie Policy. That page explains what personal data we collect, how we use it, and how you may exercise your rights.

11. Delivery and Return Matters

If your request concerns a late, lost, damaged, or undelivered parcel, please review our Shipping & Delivery Policy and, where relevant, use our Order Tracking page.

If your request concerns withdrawal from the contract, product return, refund, or a faulty Product, please review our Return Policy.

12. Contract Documents

The main contractual and legal information relating to purchases made on the Website is distributed across the following pages:

13. Changes to Legal Information

We may update this Legal Information page from time to time to reflect changes in law, dispute-resolution mechanisms, company details, or business operations. The latest version published on the Website will apply to current informational purposes, while your contract remains governed by the terms applicable at the time of purchase unless mandatory law requires otherwise.