Return Policy

Effective date: 22 June 2026

This Return Policy explains your rights and obligations regarding order cancellation, withdrawal, returns, refunds, and non-conforming or defective products purchased through iniettori.net. This Policy should be read together with our Terms & Conditions, Shipping & Delivery Policy, Privacy & Cookie Policy, and Legal Information [web:39][web:33].

1. Scope of This Policy

This Policy applies to consumer purchases of Products made through the Website. It covers:

• the 14-day right of withdrawal for distance purchases;
• the process for returning Products after withdrawal;
• refund timing and payment method;
• exceptions to the right of withdrawal;
• returns of faulty, damaged, incorrect, or non-conforming Products.

2. Your 14-Day Right of Withdrawal

If you are a consumer purchasing Products online within the European Union, you generally have the right to withdraw from the Contract within 14 calendar days without giving any reason [web:39][web:140][web:141]. This right applies to most distance contracts concluded online.

This statutory right is separate from any return option we may offer commercially. The general contractual framework for purchases, payment, and use of the Website is described in our Terms & Conditions.

3. When the Withdrawal Period Starts

For goods, the withdrawal period expires 14 days after the day on which you, or a third party indicated by you other than the carrier, acquire physical possession of the Products [web:39][web:140].

If your order is delivered in multiple shipments or separate parts, the withdrawal period generally begins when you receive the last item, lot, or piece, as applicable under the law. If you need shipment-status information before a return request, you may also check Order Tracking where available.

4. How to Exercise the Right of Withdrawal

To exercise your right of withdrawal, you must send us a clear statement informing us of your decision to withdraw from the Contract before the withdrawal period expires [web:39][web:140]. Merely refusing delivery or simply sending the Product back without notice may not be sufficient [web:140].

You may contact us by email, through our Contact page, or through account-related tools available in My Account, if such functionality is enabled on the Website.

Your withdrawal notice should include enough information for us to identify the order, such as:

• your full name;
• your order number;
• the Products you wish to return;
• the date of delivery;
• your contact details.

5. Return of Products After Withdrawal

After notifying us that you wish to withdraw, you must send back the Products without undue delay and no later than 14 days from the day on which you informed us of your withdrawal [web:39][web:140]. The deadline is met if you send the Products back before the 14-day return period has expired [web:39].

Once a return is initiated, we may provide case-specific return instructions, including return address details or reference information. In shipment-related matters, this Policy works together with our Shipping & Delivery Policy.

6. Condition of Returned Products

You may inspect the Products to the extent necessary to establish their nature, characteristics, and functioning, as you would typically be allowed to do in a physical shop. However, you may be liable for any diminished value resulting from handling beyond what is necessary for such inspection [web:39].

For automotive parts, this may include installation marks, contamination, use in a vehicle, workshop wear, missing accessories, or return of an incomplete set. Product compatibility and responsible use are also described in our Terms & Conditions.

7. Return Shipping Costs

Unless expressly stated otherwise, you are responsible for the direct costs of returning Products when you exercise the 14-day right of withdrawal, provided that this information was made available to you before purchase [web:39][web:63]. If the customer was not properly informed in advance, the seller may have to bear those costs under applicable law [web:39][web:140].

Shipping charges, delivery arrangements, and non-return shipping matters are described separately in our Shipping & Delivery Policy.

8. Refunds After Withdrawal

If you validly withdraw from the Contract, payments received for the returned Products will be refunded, including the standard delivery costs paid for the original order, subject to the limitations permitted by law [web:39][web:63]. If you selected a delivery method more expensive than the least expensive standard delivery option offered by us, we may not be required to reimburse the additional premium delivery cost [web:39].

Refunds will be issued without undue delay and, in any event, no later than 14 days from the day we are informed of your decision to withdraw [web:39][web:141]. However, we may withhold reimbursement until we have received the returned Products, or until you have provided evidence that you have sent them back, whichever occurs first [web:39].

Refunds will generally be made using the same payment method that you used for the original transaction, unless you have expressly agreed otherwise. Payment methods and purchase-related terms are also described in our Terms & Conditions.

9. Items Excluded From the Right of Withdrawal

The right of withdrawal does not apply, or may not apply in full, to certain categories of goods where this is permitted by law. Depending on the nature of the Product sold on the Website, examples may include:

• goods made to the consumer’s specifications or clearly personalised;
• sealed goods not suitable for return for health or hygiene reasons, where the seal has been broken after delivery;
• goods which, after delivery, are inseparably mixed with other items by their nature [web:39].

For automotive parts, special-order items, custom-configured components, or Products that have been installed or altered may be non-returnable or subject to limited return rights where legally permitted.

10. Incorrect, Damaged or Defective Products

The 14-day withdrawal right is separate from your statutory rights if the Product is faulty, damaged, incorrect, or otherwise not in conformity with the Contract [web:51][web:72]. If you receive the wrong Product, or a Product damaged in transit, you should contact us as soon as reasonably possible through our Contact page.

You should include your order number, a description of the issue, and clear photographs where relevant. Delivery-related issues may also require coordination with the carrier under our Shipping & Delivery Policy.

11. Legal Guarantee for Faulty Goods

Under EU consumer rules, goods bought from a trader are generally covered by a minimum 2-year legal guarantee if they turn out to be faulty or do not look or work as advertised [web:51]. This statutory guarantee is separate from any commercial or manufacturer warranty and cannot be excluded by this Policy [web:51].

Summary information about consumer complaint routes, supervisory authorities, and dispute resolution mechanisms is available on our Legal Information page.

12. Procedure for Faulty or Non-Conforming Products

If you believe that a Product is faulty, incorrect, or otherwise not in conformity with the Contract, you should contact us and provide:

• your order number;
• a description of the problem;
• clear photographs where relevant;
• your preferred contact details.

Depending on the case, we may ask for additional information, request the Product for inspection, or offer another legally appropriate solution. You may also have access to order details through My Account.

13. Automotive Parts: Compatibility and Installation

Because the Website sells automotive parts, compatibility is especially important. Customers are strongly encouraged to verify part numbers, VIN compatibility, engine code, model year, and other technical criteria before ordering.

A Product is not considered defective merely because it is incompatible with a vehicle chosen by the customer where the customer selected the Product independently and no express compatibility confirmation was given by us. If you need help before purchase, please use our Contact page. General compatibility and use-related rules are also reflected in our Terms & Conditions.

14. Inspection of Returns and Possible Deductions

All returned Products may be inspected after receipt. In cases of lawful withdrawal, if the Product has been handled beyond what is necessary to establish its nature, characteristics, and functioning, a deduction may be made for diminished value where allowed by law [web:39].

Examples may include missing accessories, materially damaged packaging, contamination, installation marks, or signs of operational use.

15. Refused, Uncollected or Undeliverable Shipments

If a shipment is refused without legal justification, not collected from a pickup point, or returned because the customer provided an incorrect address, the case may still be treated as a return, but additional shipping or handling costs may be deducted where permitted by law and clearly communicated in advance.

Delivery obligations, failed-delivery handling, and shipment logistics are described further in our Shipping & Delivery Policy.

16. Timing and Communication

Customers are encouraged to contact us promptly in all return-related situations. Fast communication helps verify the case, organise return logistics, and reduce delays in refunds or warranty handling.

You may contact us by email or through our Contact page, and you may also review relevant order information through My Account.

17. Proof of Return and Supporting Evidence

Customers should keep proof of purchase, delivery confirmation, shipping receipts, tracking data, and relevant communication. When returning Products, it is advisable to keep proof of dispatch and return tracking information [web:140].

Where relevant, shipment progress may also be reviewed through Order Tracking.

18. Contact for Returns

To request a return, exercise your right of withdrawal, or report a defective or incorrect Product, please contact:

INJECTORS OÜ
Email: injectors.ee@gmail.com
Phone: +372 5430 1080
Address: Kesklinna linnaosa, Ahtri tn 12, 15551 Tallinn, Harju maakond, Estonia

You may also contact us through our Contact page.

19. Relationship With Other Policies

This Return Policy should be read together with our Terms & Conditions, Privacy & Cookie Policy, Shipping & Delivery Policy, and Legal Information. In the event of a conflict, mandatory consumer protection law prevails.

20. Changes to This Policy

We may update this Return Policy from time to time to reflect legal, operational, or commercial changes. The version published on the Website at the time of your order will generally apply to that order, unless a different version must apply under mandatory law.