Terms & Conditions

Effective date: 22 June 2026

These Terms & Conditions (the “Terms”) govern the use of the website iniettori.net (the “Website”) and the purchase of products through the Website. By accessing the Website, creating an account, or placing an order, you agree to be bound by these Terms. Please also review our Privacy & Cookie Policy, Return Policy, Shipping & Delivery Policy, and Legal Information, which form an important part of the information available to customers before concluding a contract [web:126][web:37].

1. Definitions

In these Terms:

• “We”, “us”, “our” means INJECTORS OÜ.
• “You”, “your” means the consumer placing an order or using the Website.
• “Website” means iniettori.net and any subpages or services provided through it.
• “Products” means automotive parts and accessories offered for sale on the Website.
• “Contract” means a distance contract concluded between you and us for the purchase of Products through the Website.

2. Scope and Applicable Law

These Terms apply to any use of the Website and to all Contracts for the sale of Products to consumers located within the European Union, unless expressly stated otherwise.

The Contract is governed by Estonian law, including applicable consumer protection legislation implementing EU consumer rights directives. This does not affect mandatory consumer protection rights granted by the law of your country of residence. Additional trader and complaint information is available on our Legal Information page.

3. Trader Information

The trader and contracting party is:

INJECTORS OÜ
Registry code: 17439734
Registered address: Kesklinna linnaosa, Ahtri tn 12, 15551 Tallinn, Harju maakond, Estonia
Email: injectors.ee@gmail.com
Phone: +372 5430 1080

We operate the Website and sell Products in our own name and on our own account. More company details, complaint channels, ADR, and ODR information can be found on our Legal Information page.

4. Eligibility and Account Registration

You may use the Website and place orders if you are at least 18 years old and have legal capacity to enter into binding contracts under applicable law.

You may create a customer account to manage your orders and preferences through My Account. You are responsible for ensuring that your account data is accurate and up to date, and for keeping your login credentials confidential. You are responsible for all activities carried out under your account. Information about how account-related personal data is processed is explained in our Privacy & Cookie Policy.

5. Product Information

We aim to provide accurate and up-to-date information about Products, including descriptions, part numbers, compatibility information, and technical specifications.

However, minor deviations in colour, appearance or packaging may occur. If accurate compatibility information is critical, for example engine, chassis or VIN-based matching, you should contact us through our Contact page before ordering.

6. Prices and Taxes

All prices displayed on the Website are shown in the currency specified on the Website and include applicable taxes, unless expressly stated otherwise.

Any additional costs, such as shipping fees or surcharges, are displayed during the ordering process before you confirm your order. You will be informed of the total price, including all taxes and charges, before the Contract is concluded. More information about shipping-related costs is available in our Shipping & Delivery Policy.

7. Order Process and Contract Conclusion

The ordering process on the Website typically consists of the following steps:

• Selecting Products and adding them to the shopping cart.
• Providing required customer data, including billing and shipping details.
• Selecting the desired shipping method and payment method.
• Reviewing the order summary, including the total price and key terms.
• Confirming your order by clicking the respective order confirmation button.

By confirming your order, you submit a legally binding offer to purchase the Products in your cart under these Terms. The Contract is concluded once we confirm your order via email, or once we start processing or shipping your order, whichever occurs first.

We reserve the right to refuse or cancel an order, for example in case of obvious pricing errors, unavailability of Products, suspicion of fraud or misuse, or if the order violates these Terms.

8. Payment Methods

Available payment methods may include, without limitation:

• Online payment via PayPal;
• Card or other payments processed through SumUp or a similar payment provider;
• Bank transfer to the bank account indicated during checkout or on the invoice.

We may update or modify available payment methods from time to time. Specific payment instructions are displayed during checkout. Payment service providers process your payment data in accordance with their own terms and privacy policies. Further information on how payment-related personal data may be handled is available in our Privacy & Cookie Policy.

9. Security and Anti-Fraud

We may use internal and external tools to prevent payment fraud, abusive behaviour, and unauthorised transactions. If we suspect fraudulent activity, we may suspend or cancel an order, block an account, or request additional verification before processing the order.

10. Shipping, Delivery and Risk

We deliver Products to the countries and regions indicated on the Website or during checkout. If there are delivery restrictions, for example certain countries, remote areas, or specific Products, these will be communicated before you place your order.

The estimated delivery time and shipping cost are shown during checkout. Delivery times are estimates and may be affected by carrier delays, customs procedures, or other circumstances beyond our control. Full information regarding carriers, estimated delivery timeframes, shipping charges, failed delivery attempts, and loss or delay is available in our Shipping & Delivery Policy.

Unless otherwise required by mandatory law, the risk of loss or damage to the Products passes to you when you or a person you designate, other than the carrier, takes physical possession of the Products.

11. Delivery Inspection and Non-Delivery

Upon delivery, you should promptly check the package and Products for visible damage or discrepancies. If you notice damage to the package or Products, you should note this on the carrier’s delivery document, where applicable, and contact us without undue delay through our Contact page.

If Products are not delivered within a reasonable time after the indicated delivery period, you should inform us. You may also use our Order Tracking page where available for shipment updates. We will investigate with the carrier and either rearrange delivery, replace the Products, or issue a refund in accordance with applicable law and our Shipping & Delivery Policy.

12. Right of Withdrawal and Returns (Consumers in the EU)

If you are an EU consumer, you generally have the right to withdraw from a distance Contract within 14 days without giving any reason, in accordance with applicable EU and national consumer law.

The withdrawal period is usually 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the Products.

To exercise the right of withdrawal, you must clearly inform us of your decision to withdraw, for example by email or via your customer account. You may use a standard withdrawal form where provided, but this is not obligatory.

Further details, including procedure, deadlines, exclusions, return authorisation requirements, refund rules, and customer responsibility for direct return shipping costs, are set out in our Return Policy.

13. Exceptions to the Right of Withdrawal

The right of withdrawal may not apply, or may be limited, in certain cases provided by law, for example:

• Products that were made to your specifications or clearly personalised;
• Sealed Products that are not suitable for return for health or hygiene reasons, if the seal has been broken after delivery;
• Products which, after delivery, by their nature become inseparably mixed with other items.

Additional details and return restrictions for automotive parts are described in our Return Policy.

14. Returns, Refunds and Return Costs

After you lawfully withdraw from a Contract, you must return the Products without undue delay and in any event no later than 14 days from the day on which you inform us of your decision to withdraw, unless otherwise agreed.

Unless otherwise required by law or indicated on the Website, you bear the direct cost of returning the Products. We may withhold the refund until we have received the returned Products or until you have supplied evidence of having sent back the Products, whichever is earlier.

Refunds will be made using the same payment method that you used for the initial transaction, unless we have expressly agreed otherwise. For the full procedure, please see our Return Policy.

15. Legal Warranty and Additional Guarantees

Consumers in the EU are entitled to a statutory legal guarantee of conformity for Products purchased, typically lasting at least 2 years from delivery, subject to applicable national law.

If a Product is not in conformity with the Contract, for example defective or not as described, you may be entitled to remedies such as repair, replacement, price reduction, or a refund, in accordance with applicable law.

Any additional commercial guarantees or warranty conditions offered by us or manufacturers, if any, do not affect your statutory rights under consumer law. Summary information about legal guarantees and dispute channels is also available on our Legal Information page.

16. Compatibility and Professional Installation

Automotive parts must often be installed by qualified personnel and in accordance with manufacturer instructions. Incorrect installation or use may lead to damage or safety risks and may void warranties.

You are responsible for ensuring that the Product is suitable and compatible for your specific vehicle or use case, unless we have provided explicit written confirmation of compatibility. If you need help before ordering, please use our Contact page.

17. Customer Service and Complaints

If you have questions, comments, or complaints regarding the Website, Products, or these Terms, you can contact us via our Contact page or by using the contact details published in our Legal Information.

We aim to respond to complaints within a reasonable period and to work with you to find an appropriate solution.

18. Alternative Dispute Resolution and Online Dispute Resolution

If you are a consumer in the EU and a dispute cannot be resolved directly with us, you may use alternative dispute resolution bodies or the EU Online Dispute Resolution platform.

You can find further details, including the relevant ADR authority and ODR link, on our Legal Information page.

19. Use of the Website

You agree not to use the Website for any unlawful or abusive purposes, including but not limited to:

• violating applicable laws or third-party rights;
• attempting to interfere with the security or proper functioning of the Website;
• uploading or distributing malicious code or harmful content;
• scraping or mass-collecting data without our prior written consent.

We may suspend or restrict access to the Website or your account if we reasonably believe that these Terms are being violated or that the security or integrity of the Website is at risk.

20. Intellectual Property

All content on the Website, including text, images, logos, graphics, and layouts, is owned by us or our licensors and is protected by intellectual property laws.

You may use the Website and its content for personal, non-commercial purposes only. Any reproduction, distribution, modification, or other use of the content beyond what is permitted by law requires our prior written consent.

21. Limitation of Liability

We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, and for any rights granted to consumers under mandatory law.

To the fullest extent permitted by applicable law, we are not liable for:

• indirect or consequential losses, such as loss of profit, income, business, or data;
• losses arising from improper installation or use of Products contrary to instructions or professional standards;
• delays or failures caused by events beyond our reasonable control.

22. Changes to the Terms

We may update these Terms from time to time, for example to reflect changes in law, our practices, or the Website.

The version of the Terms in force at the time you place your order applies to that order, unless a change is required by law or expressly agreed otherwise.

23. Severability

If any provision of these Terms is held to be invalid or unenforceable, this shall not affect the validity of the remaining provisions, which will remain in full force and effect.

24. Contact Information

If you have any questions about these Terms & Conditions, please contact:

INJECTORS OÜ
Registry code: 17439734
Address: Kesklinna linnaosa, Ahtri tn 12, 15551 Tallinn, Harju maakond, Estonia
Email: injectors.ee@gmail.com
Phone: +372 5430 1080

You may also use our Contact page, manage your purchases through My Account, or check shipment progress via Order Tracking.